The New York Times has a story on how Wegmans, a regional supermarket chain has decided to drop self checkout. As I was just in London where self-checkout is all over the place in Tesco, M&S and even the really hip Amazon store on Wood Wharf, I found myself wondering how much money is being lost to theft. Well it seems Wegmans has the same thoughts.
Cutting labor to save money only works if the solution doesn't cost you more.
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