I've been using OpenTable since pretty much day one. I've also convinced enough restaurant operators I have gotten to know to go with it vs. other far more limited solutions. But I'm thinking it's time for a rival. One that's more opened, and not, um, closed.
The biggest peeve is the stupid fact that despite booking online, I always get a phone call to "confirm" I'm still planning to keep my reservation after booking via OpenTable. You see, Open (um closed) Table doesn't pass my email address on to the restaurant. Just my phone number, unless I've done something somewhere to allow them to provide it. Candidly, I'd rather my email address be provided than the phone number. You see, those calls always come in when I'm in a meeting, on an airplane or busy doing something I'd rather not be interrupted.
But there's more closed that makes me less in love with Open (closed) Table than I once was. For starters the guest reliability history isn't shared with establishments. That means for those of us who know how to keep our commitments use there web and app based engine to manage our dining reservations. We don't need to be called if we use Open (closed) Table properly.
In my book, Open Table may be useful, but I suspect there's more cooking elsewhere that will have restauranteurs licking their chops.