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October 08, 2010


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I recently stayed at the Hampton Inn, St. Joseph, MO. My first problem with the wifi was a weak connection. Desk clerk said I shouldn't have a problem because I was only 15 ft from the nearest node. Then a speed check showed a download speed of 0.37mbps. Confronted with this, I was connected with their tech support. After 20 minutes of back and forth, he did get my speed up to about 1.30 mbps. This lasted about as long as phone conversation. In the course of the conversation, the tech informed me that the user agreement has a clause in it that prohibited streaming video! If it is there, I haven't found it yet, it is a pretty stupid policy in this day and age. Although, due to the very slow speed, it is understandable. As a side note, my 3G connection at the hotel was a little faster. Since AT&T supplies both connections, I find this a little confusing. I also e-mailed my complaint via Hilton's web site and got a nice generic reply.

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