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January 13, 2010

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Joan Citelli

Here is an updated statement from 8x8 regarding the service outage which occured on January 12:

"Yesterday’s outage lasted up to 4 hours for some of our customers. Service was fully restored to all customers at 4:30PM Pacific time. The outage was caused by an Internet element beyond our control. In January 2009, our customers experienced a similar outage that was also caused by an element beyond our control. While we are 100% confident in our core software, infrastructure and service elements, we believe that our services should be isolating our valued customers from Internet elements beyond our control, and are diligently pursuing a course of action to correct these dependencies in our services."

We hope to have additional information on the cause of the failure in the coming days.

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