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December 06, 2009

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Kerry Ritz

eBay has tried the drop-off service and failed (in conjunction with UPS stores). Other companies have also tried the drop-off/pick-up route and none have been successful: everything from logistics to space issues have stymied online retailers. There are no FedEx or Kinkos stores left in the UK (FedEx sold its last 5 remaining shops early 2009). The only organisation in the UK that has a ubiquitous presences with(almost) reasonable opening hours is The Post Office. No doubt Amazon has talked with the Post Office and decided that the only way they can control the customer experience is by opening their own shops.They may even be able to take advantage of a weak retail property market. However, I'm not sure they're ready to deal with the vagaries of the UK retail leasing market--e.g. 5 year upward-only rent reviews. But, good luck to them!

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