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November 03, 2009

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twitter.com/bensmithuk

I'm not sure if the rules are the same in the US, but in the UK the requirement is only that both parties are aware the call is being recorded... therefore if T-Mobile tell you the call's being recorded for training purposes that requirement has been satisfied.

In effect this means you can record any interaction with a large firm without notifying the agent directly.

twitter.com/bradtem

Andy, I have always felt that if a call begins with them telling me "(In the interests of good customer service) this call *may* be recorded or monitored"

Then they are giving me permission to record the call. The sentence can certainly be interpreted as both a declaration that they may record it (as in might) and a statement that I may record it (permission.)

Go for it.

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