All the time I hear from companies about how much money will be saved using VoIP. But no one ever includes the cost of the T1 line or business grade DSL or Cable modem service.
To SpeakEasy I say.."Wake Up and Smell the Coffee!" Start with transparent pricing. For a small business let everyone know what they really need and then provide the cost benefit analysis, instead of getting companies all excited and then not have them know they really don't have enough bandwidth to support the VoIP!