Ken Rutkowski passed this link on to me about a customer from Verizon who has a billing problem between what he was quoted and what he was billed.
It's very laughable.
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This is entertaining and maddening at the same time. It shocked my sense of logic so much that I emailed Verizon's customer support, and got a response that seemed to indicate they recognized the problem and are now quoting the proper amount.
Posted by: John Hermansen | May 05, 2009 at 02:41 PM