Time Magazine has put out a list of the ten biggest technology failures, including such one time hot companies as Gateway and Vonage on the list that also includes Windows Vista.
I don't see Vonage as a failure, rather that it wasn't a financial success.
You have to look at them as pioneers and trailblazers. New management is trying to correct it, bringing in Chiat Day to help (they are the ad agency behind Apple's amazing creative) and stepping up their story around better sound quality.
Maybe Vonage wasn't a home run, but let's give credit where credit is due. Without them NO ONE would know what VoIP is in a commercial sense. They do know how to attract customers and they do have a service that works.
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