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September 01, 2008


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Ricky Cadden

Excellent post, and completely true. I am registered as a business user with AT&T, as well, from a previous employment, and the difference in regular CS and business CS alone is worth it.

I have a grandfathered MEdiaWorks package that can't be beat by any carrier currently, and a 'smart' little rep in a store decided to flip it (change it to the current package so he could get commission for doing nothing) several times (he's also now unemployed) and AT&T's business care didn't ask me to explain or prove anything or hassle about. They immediately looked at my past bills, put the right feature back on my account, and apologized profusely, even though it obviously wasn't their fault directly.

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