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August 20, 2008


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Salesforce continues to drive the innovation. I've seen first hand the power of connecting phone systems to CRM - our sales team went from recording a few hundred activities each month to over ten thousand in the course of a few months.

The more you use CRM, the better it gets.

I look forward to seeing how SFDC continues to innovate in the contact center space - if they improve support as much as the call center edition helped our sales team, it'd be great.

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