I've been a Boingo customer for a long, long time. I've also become pals with their CEO Dave Hagan whom I've had sit in on few panels that I've moderated for IT Expo and MuniWireless. Last month they became an agency client post arrival of Jeremy Pepper, who is now leading their PR efforts.
I've liked Boingo's ease of use so much that we even have two Global accounts I pay for (beyond my Boingo Mobile account that was given to many of us who attended the Mobile World Congress with Nokia.) Now with a new GoBoingo Mac client, logging on is even easier, and given some of the issues I'm seeing in some hotspots with Devicescape, likely due to the way the hotspots run by T-Mobile and AT&T keep changing log on screens, the happier I am.
The new GoBoingo client for the Mac worked great for me in Newark Airport on Friday. Instant log-on. If you're a Mac user and a Boingo customer it's something to install and use. I'll also be putting it through its paces here in Europe the next two weeks.
UPDATE: Less than a block away from my hotel is a Boingo powered hotspot that is operated by Portugal Telecom. I had no problem logging on at all. It was a snap.
But put aside the fact that they are a client of Comunicano, as I said upfront I've been a happy paid user for as long as I can remember. Why? Because their customer service team cares. During that time I've been a user I've filed reports from the field to Dave and his team whenever a technical issue has arisen. Most of these issues were the roaming partner's fault.
For example, even to this day, when on an Orange Hotspot in France via Boingo or even as a direct payee using Orange vouchers in Accor hotels like Sofitel or Pullman or Mercure, I can't send email via Entourage or Outlook since they don't support SMTP transport for Exchange users at all, and that problem has been happening for over a year or more.
I'll also never forget the Sprint call I had where the Sprint folks insisted a Mac could log on at Oakland Airport, but that the user needed Internet Explorer, something that doesn't exist for the Intel based Macs. Sprint then insisted their folks could log on from their lab...It wasn't until they went out to the Oakland Airport that Sprint's WiFi guys figured out I was right. You see, in roaming with WiFi, it's not always the aggregator who should take the heat when someone can't log on in a hotspot location. When it came to the Sprint issue Boingo's team told me what the cause was, but Sprint was in total denial until they went out and looked. That was so hilarious I had a field day with Sprint over it last September.
What I've found though most of all is that Mac users aren't forgotten by Boingo, but that most networks seem to forget that we're alive and well. That has something to do with browser authentication from what I can tell.
As Mac user who tends to update to the latest versions of things like Camino and Firefox I've learned that sometimes things don't always work as they should. Many times its the hotspot or hotel broadband operator who just doesn't want to take the time to update their software. This even happens with Microsoft products too sometimes....