Judi Sohn's post got me thinking that we really should stop saying that anything is unlimited and put real numbers to so called "unlimited" usage plans.
It would avoid a lot of headache and really let people know what they are paying for. Besides, didn't the utilities and telcos ever hear of the phrase "truth in advertising."
The number of times people who had "unlimited" voice plans with some VoIP operator contacted me when they got a big bill hoping I would publicize their plight has gone into the triple digits since I started VoIPWatch. Getting rid of "unlimited" and going into a more clear cut "what this plan includes" will go a long way to reducing people who overpay for services they don't need.