As GrandCentral's agency on asymmetrical communications we've shared moments of joy, and felt the trials and tribulations one experiences with a high flying, highly successful service, sometimes forgetting, or almost not realizing, the service is really still in Beta because it works so well.
This is partially due to one of the great qualities about the team at GC we look or in clients. Their upfront, deal with issues head on style, that made them so hotly sought after, and likely contributing factors to why Google acquired GrandCentral.
That's why their post tonight is both rewarding to see and so refreshing in an era of spin and cover. The post is a come clean, tell it like it is account about a problem, and one more reason why I'm proud to have Craig and Vincent as friends and as my agency's client.
The fact that a supplier was unable to continue to supply numbers is unfortunate and yes, somewhat upsetting to those affected. The fact is though, that as a beta service, problems arise and as beta testers we help make the service better, even if you have some setbacks. In the 11 months of being around GrandCentral I would say this was the first real big issue, and really, the first issue that anyone noticed enough to really comment. That's pretty good in my book, and compared to the paid services like SunRocket that went away without warning, Vincent and Craig took the high road, shared the facts and looked after their users first, then let the world know what they did. Customer's first is a rapidly diminishing thought process, but not at GrandCentral..
And that's the right approach in my book!