Companies cast wide web to offer Internet phoning - Knight Ridder
I don't know what Sales Associates the Vonage rep is talking about, but my conversations with Staples, Best Buy and other big box retail floor reps have been less than what I would call enlightening.
Their knowledge is limited and most of what they have to say is how to hook up the TA and price. There is more to VoIP, Vonage and Vantage and it's time the brands started to go beyond the "price" comparison with the local RBOCs.