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August 30, 2004

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Richard Holtz

Excerpt of letter sent to ATT CallVantage folks

We have been left without phone service for our fire system and security system by your ATT CallVantage group. The service was supposed to activate on Friday and I spent 6 frustrating hour on the telephone (almost 2 hours of that hold time) only in the end to be told the people working the issue left for the weekend. Some Customer Service! We are telecommunications consultants (members of FCBA) and we used to recommend your services. Five day a week support will not hack it. I plan to pass these comments along to various FCC Section Chiefs Monday. I think that the VoIP industry will need significantly strengthen regulation if this type of Customer Service is what we can expect in the future. I would be available by cell phone at 386 405 6606 to discuss this further. (I also did not mention that the equipment order was equally screwed up)

Richard Holtz

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