More Patents for 8x8

8x8 is a patent powerhouse when it comes to VoIP. Over the years I've been covering VoIP 8x8 has consistently filed for, and been awarded patent after patent at all layers of the VoIP stack. Today, the company announced that they have been awarded three more in the never ending battle to protect the turf they have established.

  • United States Patent number 9,473,452 titled, “NAT Traversal in VoIP Communication System,” was awarded on October 18, 2016.
  • United States Patent number 9,479,648 titled, “Intelligent Media Relay Selection,” was awarded on October 25, 2016. It is a continuation of U.S. patent number 9,148,519 awarded to the company on January 2, 2013.
  • United States Patent number 9,531,879 titled, “Networked Contact Center User Interface Approach,” was awarded on December 27, 2016 and is a continuation of patent number 8,972,885 awarded on August 29, 2008.

In their announcement they describe what each patent does and why it has value to them.  The first two address call control, or how calls are routed. Clearly, this is all about making sure that traffic is handled efficiently, and with the least amount of delays.

The patent related to network address translator (NAT) traversal in Voice over Internet Protocol (VoIP) communication system (#9,473,452) covers an innovation that enables a call control server to use an algorithm to select from proxy servers to route a VoIP session between endpoint devices.

The second patent (#9,479,648) provides a system for a call control agent to intelligently select the appropriate media relay servers that are located at geographically disparate locations relative to each other and then route and maintain the VoIP call through the media relay server

The third is all about the interface and the experience. The key here though is how 8x8 is signaling a bigger effort in the call center space by smartening up the interface that support people see, but dumbing down how to get that done.

The technology in U.S. patent #9,531,879 details how communications systems involving networked contact center interfaces present data in a selectable, user-friendly format.


The Comunicano for Thursday January 19 2017

 

 
 
JANUARY 19 - ISSUE #4
Andy Abramson
Good morning from wet Los Angeles. We’ve had a good dousing of rain in the area, which in some cases is good, as we need the water. On the other hand, wet weather and Southern California are never really friends.
Today we have news ranging from a look back at the Obama Tech Surge; how governments use app stores as the front line of censorship; a story I’m quoted in on what makes for a great extended stay hotel; and why threaded messages are going to be the new normal. 
Those stories, an infographic on visual communications and more, all in today’s Comunicano.

The Final Days of Obama’s Tech Surge
Clearing Out the App Stores: Government Censorship Made Easier - The New York Times
Ellen Chang of THESTREET.com reached out to me a few weeks ago to get insight on my experiences with extended stay type hotels, and to learn what makes for a great long term stay in a hotel. 
My comments fill the column, as it seems I gave great quote!!
5 Hotels for Business Travelers on Extended Trips
Slack is moving in a direction to help people make even more sense out of their messaging platform, but it wasn’t without its challenges. Over a year in the making, the next two stories give you a clear picture of just what was involved.
Slack adds threaded messages to take the clutter out of public channels - The Verge
The Unexpected Design Challenge Behind Slack's New Threaded Conversations
LinkedIn goes from being loved and needed, to being hated for their poor interface. It seems they’re listening and making great strides.
LinkedIn Desktop Redesign Puts Conversations and Content at the Center
3 Ways to Maximize Your Content Reach on LinkedIn
Delivering information the right way is crucial in all modes of communications. Our next three stories provide different ideas on how to best deliver the word.
The Consumers Have Spoken: How Brands Can Survive Crises
The Insider's Guide to Data, Personalization and Automation
Visual Communication: The Next Step in Marketing [Infographic]
Amazon, Apple and Oracle are in the news. Amazon and Apple over books and anti-trust in Europe, while Oracle buys up an API company.
EU antitrust regulators welcome Amazon, Apple audiobook deal
Oracle to buy API development firm Apiary

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The Comunicano for Wednesday January 18 2017

 

 
 
JANUARY 18 - ISSUE #3
Andy Abramson
It’s Humpday. So let’s help you get over it.

Google is really working to be a major player in mobile phone service. The signs are all there. First cheaper phones. And more viral marketing of Fi. 

Qualcomm is in trouble. Again. FaceBook and France are Friends. Amazon patents the hiway. Evernote updates their app. Marriott takes you to their movies while Seinfeld marries up with Netflix.

Google's low-cost Android One program may expand to the U.S.
Google Extends Project Fi's $20 Referral Program
Want to put your startup in France? Two initiatives that go hand in hand may just make that possible, faster.
Facebook Is Launching Its First Official Startup Incubator
New 4-year French Tech Visa will fast-track foreign start-up talent
Qualcomm can’t get out of battling regulators somewhere. This time it’s in the USA.
FTC Charges Qualcomm With Monopolizing Key Semiconductor Device Used in Cell Phones | Federal Trade Commission
Qualcomm Responds to Complaint from U.S. Federal Trade Commission | Qualcomm
Other news of note!
Amazon patented a highway network that controls self-driving cars and trucks
New Evernote 8.0 is Organization Made Simple from the Evernote Blog
Marriott Takes You To The Movies, While Jerry Makes A Deal with Netflix
Marriott's New Two Bellmen Film Is Targeted Squarely at Asian Consumers
With Jerry Seinfeld, Netflix Might Beat HBO In the War for Stand-Up

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The Comunicano for January 16th 2017 Has Been Published

The Comunicano for January 16th 2017

 
 
JANUARY 16 - ISSUE #1
Andy Abramson
 
 
Presenting the debut 2017 Edition of The Comunicano. 
We’re on a new platform, Revue, and the approach will be a bit different too. There will still be at least eight stories a day to keep you informed, and there may even be some commentary.

With each issue we’ll also be making some tweaks and changes so tell me what you think and most of all share the Comunicano.

Top Tech Noise
Top Tech Noise is what’s hot you need to know about today. Being a semi-holiday, not much is happening in the USA news. Here are a few stories to chew on, over that morning coffee.
Facebook rolls out fake news filter in Germany - The Verge
Amazon Echo vs. Google Home vs. Microsoft Cortana vs. Apple Siri
Cartapping: How Feds Have Spied On Connected Cars For 15 Years
Novel App Makes Events Better Using WebRTC
Two Tales of a City
London is clearly at a crossroads with Brexit. On one hand they are touting how vibrant the city is for technology and why it’s a hub. On the other hand the press reports how Tech City has hit the glass ceiling as rents are too high in the Silicon Roundabout and startups are finding it to hard to …START UP there.
 
London remains tech capital of Europe
Slowdown hits David Cameron's Tech City
London picked as European test bed for Nissan’s self-driving cars
Today is Martin Luther King Day in the USA.
9 powerful images of MLK's fight for equality
Head of Sony Entertainment, Michael Lynton to Step Down and Chair Snap

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Unlimited Data Going Going But Not Yet Gone

You have to love it when the mobile operators entice you with "unlimited data" and then as demand creeps up on them, they start to roll back on what you get, and raise the price too. Over the past two days, both Verizon and AT&T have made announcements impacting the grandfathered "Unlimited Data Plan" holders. Makes you wonder if this is coincidence or collusion at times. I don't think it's either.

It's likely just more reaction to what T-Mobile is doing.

The reality is it's nice that the carriers are finally coming clean on "unlimited" not being that, with speed caps or real limits, but the reality is what about all those months where some never used their full amount of connectivity they purchased. Some operators actually had rollover plans. Funny, I don't see the large operators doing that anymore. But GoogleFi does.

But, given spectrum and wireless bandwidth, as well as connectivity is finite, unless the carriers want to invest some of their profits in creating more data compressing technologies, this approach to limiting usage isn't going to stop.

All this points to a greater need for Wi-Fi and GigaBit fiber at the municipal level. Make use of the dark fiber, at fair prices, and the carriers won't have to worry about being maxed out...

Update---Want more details. Check out the WSJ's Joanna Stern's post that just popped up.

 


My Thoughts on 2017

As the New Year is now here there's an upbeat feeling in the business community bolstered by a feeling that 2017 will be a banner year for non-technology companies expanding their buying of technology startups. With 43 of those types of companies now under my belt, ranging from taking a company wire to wire, to being there at the start, middle and end of the process, there's some key trends I'm seeing, both in VoIP as well as also in the collaboration space.

For starters, Intellectual Property will be a key driver for which companies get acquired. That means patents as well as a brand image and actual customers, are the cachet that your company has as the company that is something more than just a PowerPoint and a slick talking CEO. Valuations will be based on those three factors.

M&A-M&A will be big again this year. So will the IPO. The IPO's will run the gamut from overhyped one trick ponies to really well run companies that have bench strength talent which can survive the departure of the early founding C Team.

While M&A's will be a combination of pure play purchases because the acquiring company lacks what the startup has, there will also be a steady stream of acquihires where companies funding in the low millions, but which have people and technology who are good at getting things done, acquiring customers, have some of their own software, not simply a wrapper around some open source stack, and have demonstrated how they change the game (i.e. put the hurt on big companies) will be the larger share of who gets bought. These low level gamble plays will return the investors in those companies usually half to 2x what they invested a few years ago but none of the acquihires will be homeruns except for those who get jobs in the acquiring company. For the former type, those pureplay powerhouses, they'll start to see 5-10x type of exits. Key there will be customers. Not only how many, but how long they have been able to retain, and how fast they are able to acquire new.

Content marketing will take a turn. Not only will it need to fill pages that drive leads, but the overabundance on SEO and keyword optimization will trigger the need for better content, and fresher content more often. This will be a boon to freelance writers, but will put the content farms to the test to deliver a better product, not just more placements. That idea, of selling pages by the pound will be like what PR has become. Commodity marketing, where everything is for sale, and none of it believed. 

Online advertising evolve past programmatic to more dynamic.  We're seeing an evolution in advertising. keywords are not just the only driver of what gets offered to you. With big data and machine learning, cloud and faster processing, the ads we see and watch will start to become highly personalized dynamically, on the fly. This means not only will the car commercial be more about the car we're searching for, it will be in the color we looked at, or of your current car. Content that's paid for will also become more dynamically personalized so the so-called "native" advertisers will need to be dynamic and very personalized especially with video.

Hardware-we've been going through a cycle of software this and that. Everything is now software run, operated or maintained. Time has come again to have better gear. So while the hype cycle begins again around the connected car, IoT, drones, newer, brighter and bigger monitors, earbuds without wires, there will be lots of new hardware out there. Expect to see Apple and Microsoft continue to be the market trendsetters, while Google finds ways to make their hardware relevant. The real powerhouse in hardware will be Amazon. They are likely going to be the next wave of innovation in gear.

VoIP and WebRTC collide. If you're in the VoIP business, you need to be working WebRTC into your stack. While those who run private networks may feel they have what they need with SIP, as more creativity comes into the calling and collaboration market, it's going to come from companies using WebRTC.

Privacy vs. Security. These are two big areas and often are as confusing to the general public as the difference between a Service Dog and a Therapy Dog. Privacy is your information and what you keep out of the realm of general knowledge. Security is how you do that. Too often the two are intermingled and transposed. You don't have a HIPAA security issue, you have a HIPAA privacy issue if the wrong people learn about your medical information. The security issue is when the data isn't protected and becomes private. We're going to see much greater use of newer security methods, starting with private key authentication as more of what we have needs to be kept private, not just secure.  

Messaging apps like Telegram, Signal, Wire, Messenger from Facebook and WhatsApp are all taking the lead here but other even more deeply thought out solutions for the Enterprise will be the hot story this year. Check out SaltDNA as one example that has gone far deeper than even SilentPhone has.

For Many Global Travelers Roaming is Dead. If you look at Google Fi you realize that roaming can be forgotten. Along with T-Mobile, Google and T-Mobile have pretty much removed the barrier in the USA for the global traveler to need to buy local SIM cards when they go abroad in most places, with SE Asia and the Caribbean being some exceptions. Services for the casual traveler from GigSky and a few others make global data fairly easy to buy and use on an as needed basis. If you're still paying roaming costs, its time to rethink your approach to mobile or get off the road.

Collaboration Apps Will Get Better and Smarter. For the most part conferencing and collaboration apps are all pretty much just horses of a different color. A few call you when your call starts. Other make the connection for you, over the broadband pipe or do the dialing in for you. Those are expected today, and a far cry from when Iotum first introduced those features before everyone else.  Given how mobile devices are better at audio and video these days than laptops, expect some smart company to develop a Mobile first conferencing and collaboration service. One that has all the hooks into your data the way you are using things.

This could come from FaceBook with WorkPlace. Already Facebook Messenger lets you have multi-party calls and WhatsApp does the group messaging thing really well. WorkPlace could end up being the business users best place to call. What's more if the call file stays in the group thread it becomes easy to watch or listen to. Add in simple, easy to share functionality with the most used services - Google Drive, DropBox, Box,  Microsoft's One Drive and even your own desktop and Facebook could take collaboration to whole new level.

Email becomes your receipt box. As we move to a more app based service economy, your receipts all come by email. But the message, service or product will be elsewhere. Someone will make it easy for all your receipts that come into your inbox to tie back to your accounting system, extracting the data, balancing the charge off against the credit card, bank account or ATM card. This will be like having Evernote made smart, but will work within your inbox. Every month you'll be able to see who you paid what for, all reconciled on when the service was delivered, paid for and by which payment method drawing from which bank. Accountants will love this as it will save hours of bookkeeping. You'll love it because your receipts will also all be in one place.

Lastly, I move my business from what it became the last few years, way too tactical, back into the more strategic realm of building programs and properties that last for companies. 

 

 

 

 

 

 


Avaya & Mitel? Maybe Counterpath Also

Neil Shact has an interesting post about a Mitel purchase of struggling and near bankrupt Avaya. 

My view is there's a nice missing piece to that puzzle. It's called Counterpath. The reason is the rich patent portfolio they have that fills in gaps between both companies, especially in the area of Fixed Mobile Convergence, applications provisioning and Wi-Fi calling. Lastly, Counterpath still has the best softphone technology around.


Why Do Calls Sound Worse Today?

In the early days of VoIP we all were affected by things like packet loss, buffering and jitter. Most of that has gone away with the arrival of faster last mile access, faster and more powerful processors on our PCs, in our desktop and mobile devices and most of all better compression with codecs that make VoIP possible. Yet, the decline in call quality, once you go off the traditional mobile or PSTN calling approach seems to be increasing not decreasing.

If you ever wondered why more people call each other on the new apps, this is one more reason that alternative calling is occurring and why services like Slack have integrated voice and video.

For example, my calls from T-Mobile or AT&T to Verizon always have a less robust tonal quality than on-net calls to customers. Of course Verizon to Verizon sounds fine, but throw in a GoogleVoice number in the middle and the call quality really goes bad.

Calls on HD Voice from Dialpad over LTE and WiFi sound pristine, the same with Telzio, Facebook's Messenger, WhatsApp, Viber or FaceTime, as the LTE or Wi-Fi connections I run on are rock solid. But as soon as the calls move to the mobile network or call someone on the other mobile networks it all goes to crap.

VoIP to 800 numbers are even more of a crap shoot it seem. As calls are passed from one switch to another, and from one call center to another the signaling paths and the media goes from bad to worse. And, 800 numbers to international call centers seem to end up not sounding very good when called from any VoIP provider, and only marginally better from a mobile operator.

Most of this is caused by transcoding and then retranscoding. While origination and termination are usually fairly standard, as calls move through the ins and outs, of each network, and the various hops a call takes we end up with so many legs, that the audio gets compressed, expanded, delayed and delivered. 

In the old days, all telephony was the same. Not today.. Standards may exist but the idea of a quality standard is far from being a reality.

 


Roam Like Home

On the heels of Truphone closing its VoIP app, and going whole hog into the global corporate roaming business, Rogers Canada has expanded Roam Like Home to work on more plans. This service is very similar to Travel Pass from Verizon here in the USA and other services that have long been available in Europe. For example, Three in the UK has had Feel At Home up and running for a few years.

While the bulk of the biz that Rogers will likely see is from people crossing into the USA there's an obvious shift to recoup some of the traffic that has moved to the OTT players. Plans like these do make calling easier, cost more predictable and cheaper. That said, with services like Google Fi rising, there's also going to be even more pressure on the mobile operators to find ways to keep from losing market share.


Going Going, Gone-Truphone VoIP App Officially Bites the Dust

Truphone, pioneers in the mobile VoIP space have officially closed their VoIP app business as of today. An email from the company explained that there's no more service, support or refunds related to the service that created such a stir within the VoIP and mobile industry. For those who never used a Truphone mobile app, the service debuted on the Nokia N-Series at a VON Conference in Stockholm. It allowed users to make calls over Wi-Fi and to actually have a second number on the mobile device.

The service, which was invented by James Tagg, came out of the goal of solving a problem Tagg had at his farm in Kent where cell service was lacking but high-speed Internet and Wi-Fi available. Shortly after Truphone was introduced, Gizmo Project, led by Michael Robertson launched a similar app on Nokia devices. Over time, Truphone established many firsts in mobile VoIP being the first on the iPhone with a very brave debut at Demo, then on Android devices, while also releasing Blackberry and Mac and Windows desktop apps. For many years Truphone was considered the biggest rival to Skype,  a monicker that was certainly their's for the taking, especially after Gizmo was acquired by Google. Truphone also brought calling to iPads and Android tablets. Previously the softphone concept was pretty much left to Counterpath on desktops and eventually mobile apps, allowing SIP based PBX's and hosted services to connect, but Truphone was the first.

Truphone's shift in focus in 2009 surrounded their quest to become a global roaming service. When that happened, it pretty much moved the efforts of the company away from apps and today they operate as an MVNO in seven countries. That service, which originally was named Local Anywhere, started out with a pre-paid offer and then evolved to a post paid service. One of the ideas James Tagg had was to converge the two services, but that never occurred despite lots of interest in Wi-Fi calling today.

Replacements for Truphone abound. Just about every VoIP company these days offers some type of mobile application. 8x8, Dialpad, Vonage, Telzio, the list goes on and on.

A new company, Parakeet, that's in beta is another that is looking to create a niche by bringing a "mobile-first" offering to the table. Given Truphone's abandonment of the space, there's likely room for more as not every call can be done on WhatsApp, Viber, FaceTime or FaceBook Messenger these days as some need to really call someone on the PSTN. So while Microsoft's Skype and Hangouts from Google both offer the capability to call off net, there's still room for another player.