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Posts from August 27, 2017 - September 2, 2017

NoJitter's State of Enterprise Communications

The other day I was hunting around for what is happening in VoIP.  VoIP, which I built this blog and an agency on is like motor oil in a car. But 14 years ago, VoIP was like TESLA and electric cars. You knew it was there but it was an uphill battle. Today, VoIP is the way most voice communications travels. That's why when I saw the NoJitter State of Enterprise Communications infographic I just smiled.

I smiled, because Editor Beth Schultz nailed it with her statement about UC (unified communications) and Collaboration where she wrote:

"In comparing Team Collaboration to UC, Team Collaboration is almost as important as UC today, and within 24 months will essentially be just as important."

To me, you can't have UC without Collaboration as today's worker is not about being in the same place as the next member of the team which Diaplad, the parent of UberConference pointed out in their report about The Era of The Anywhere Worker. Today's Anywhere Worker needs to be a digital ninja, using the tools to let them work, anywhere. (another blog I sort of still write).

The ability to work anywhere is directly tied to IP based communications, voice, text, video, sharing and broadband or mobile broadband. Have the right apps, the right devices and the right connection, and BOOM, you're working anywhere. 

But back to Beth's prophetic view that collaboration and UC will be on par within 24 months. For many, that day is here. More an more, all my one on one and group calls are scheduled, and conducted over UberConference or Zoom if my team or I originate them. If not, those calls are on WebEX or GoToMeeting. I use those services as opposed to placing or taking a regular call, as the quality is usually better, and what's more, if there's a need to share a file or screen, versus sending an attachment in an email, it can happen.

In the case of the enterprise, so many workers today now WFH (work from home) so to those workers, collaboration at any distance is a necessity, not a one day my prince will come scenario.