After almost two years of using SFR on iPhones in a prepaid environment that started with an iPhone 3G and on everyone iPhone since, yesterday when I used my top up recharge coupon, nothing happened. Well actually a lot did.
First the online system was giving me a different audio message. Then the top up/recharge worked but I did not have any data service, even though the type of top up was designed to be voice, text and data, and for two years is what I have been using.
Next was a trip to the SFR store in Paris, where despite some amazing service from Julie, and two SIMs, including a replacement one for the old one, and a new number, nothing worked. Julie spent two hours dealing with support and technical services. Nothing. No data.
This morning, I awoke and magically data was working on my iPhone 5, but not the 4S. Then after updating my iPhone5 with a recent update, it no longer received data.
SFR's PR team is being super responsive, but despite everyone from their PR people to the most excellent Julie at the Rue Tronchet store telling support "he mostly speaks English-un parle anglais" the only call I got was from someone who spoke no English.
I'm now working with the Bouygues Telecom who has SIM's. Not only have my numbers changed, I'm now sad to have to leave the carrier, SFR, for some of the services I've used for the last two years without hassle. Hopefully the PDP authentication issue resolves itself this week, or by the time I'm back, but knowing my options made an intolerable situation better.
Ironically, my iPad SIM is working fine, and recharged just as always on SFR. Unfortunately, they don't have iPad Mini nano-SIM's but Bouygues doesn't either. Call me happy...but sad, as I really enjoyed SFR for the past few years.
An update will be provided as soon as someone who can help, does.
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