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When You Know The Answers, They Change The Questions

Data plans contracts are not really what they seem to be. As a matter of fact, only in mobile communications can we buy one service, and then have it change on us, even though we may have contracted for a certain level of service. 

Take for example the demise of the unlimited data plans for iPads and iPhones. AT&T started out selling them with both product's releases. Then, they realized that the lack of a cap was there. So now, or as of October 1 they are coming up with a new way of capping users.

My view is if a mobile operator offers you something, and you accept the offer, pay them for it, and they begin delivering you the service, the four parts of the contract have been met. And, unless both sides agree, there can't be any changes. That's basic contract law. But they're not alone. Verizon Wireless is also making promises it can't keep. The Motorola Xoom fiasco is a black eye for them. 

The upgrade to LTE was due in May. Then June. Then reportedly to me to be August by a deep throat source inside VZW. Now it's possibly going to be September. I asked the company president in writing to simply swap out the unhappy customers who have been waiting for the LTE upgrade with the new Samsung 10.1 Galaxy Tabs and to offer them something in the way of a service credit.

Their response is below:




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