Stuart Henshall is ranting about his experience with Comcast, one that other customers of there's have shared publicly or privately in the past. It's not far different from what caused the movie "Cable Guy" to become a great example of art imitating life. That's Comcast.
But Stuart has to take a moment and think about the implications of working from home vs. in an office location, and more importantly buying only the consumer grade "best efforts" service versus the more expensive business grade service that offers significant benefits, even to the work at home types.
I learned this a few years back with my service from Cox. I was using plain old DHCP and started to see issues with the number of devices I had behind the cable modem and the number of changes I was making. I wanted to switch to static, but the only way to do that was to go with the business plan. What a difference. Cox supports "me" better, and when there is an issue, within 4 hours usually. More importantly, I get real Cox people out to the house most of the time, not the subcontractors. I get real people inside the company who care, and can talk with senior level folks about why being a work at home type business person means a different grade of care.
Is it perfect? No. But it's a far cry better than being lumped in the mix of the consumers who pay less. By paying more we get the most important thing needed.
"Peace of Mind."
Stuart is right to vent. Comcast could have let him know they were doing work on his street. They have the traffic logs. They know he's a customer and they likely send him his bill by email as well as hard copy. But they didn't. And for that they get the negative publicity associated with it.
So in their case. Lack of communication hurts them too. Like I said in the headline. Pay Now or Pay Later.