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    December 08, 2008

    Alec Saunders on Mobivox's Voice CRM Strategy

    I'm always elated when one of the top bloggers in the Voice 2.0 space sees what we see in one of our clients. In this case the blogger is Alec Saunders, and the client is Mobivox.

    I've been privy to this new approach that Mobivox CEO Peter Diedrich has been working on since he first broached the subject over a dinner in San Francisco a few months back. It is timely, groundbreaking and gives Mobivox a wonderful swath of the market to pursue.

    Speaking of Mobivox, I've been using their consumer service all week in Spain when out and about to make calls back to the USA. The bugs of the past are gone and the service works flawlessly, as advertised. Basically I just dial into the local Mobivox POP, say who I want to call and Mobivox does it all. If the person isn't in my address book I dial the number then at the end of the call I'm asked if I want to add the dialed party into my contacts...Simple. Easy and IT WORKS!!!

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