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« Is AT&T Having Network Issues, Did Apple Make More Changes or is It Google? | Main | More Free Calls With Asterisk via Gizmo Project »

August 25, 2008

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Chris B

I am not surprised at all! Vonage and Packet 8 (or 8x8)do not have the investment resources of time and money for development as AT&T does, but you still need the "right people" to actually get new innovations to market. You can't just throw money at it or think your development staff of 5 years ago are automatically the right guys for the job.

My company has done a lot of development work for customers trying to make other platforms with more modern features work. There are many challenges in making a complete solution. I've seen a lot of people go off and say," well I'm just going to buy "x" switch and Broadsoft and I'll be on my way". Invariable, we end up getting a call back 6 months down the line with them screaming, "Help".
It really comes down to this, stay with the old ways and feature sets for a somewhat more reliable system, invest lots of money on a complete back end platform and then try and make all the the pieces work together ok, or buy a complete managed service that takes care of everything for you, which is what we do. Obviously, AT&T as taken the first and possible even given up completely.

VoIP sales are skyrocketing! Their losses are due to the fact that true innovators with better platforms, however small they may be, are earning their customers business. They are not.

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