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April 30, 2008

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The Living Room Lawn

Hi Andy:

Actually, I wrote about this in 2001 for Communications Convergence, RIP. Not sure if it was ever actually implemented, but it was scheduled to go live with Lufthansa that September. The WAP-sent barcode app involved voice printing and verification to ensure identity.

http://www.callcentermagazine.com/shared/article/showArticle.jhtml?articleId=8701090&pgno=2

Shai Berger

Air Canada lets you do this. (Although I haven't tried it.)

Michael Graves

Andy,

Aha! For once I can catch you in something. Continental Airlines has already rolled this out in a couple of their hubs. I've used it in Houston and Newark.

It's a bit flaky. They sometimes can't get the wand to read the phone/pda screen. Of course I have a Blackberry Pearl with a small screen which makes it even more of a challenge.

Continental is one of the few remaining sensible carriers in the US. Their frequent flier program is still actually beneficial. They still have a service ethic.

You can go back to be correct as usual. After all, that's part of why I read your blog.

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