Mom Tells Verizon To Go Sit In The Corner

Judi Sohn, whose matter of fact style keeps me reading her blog, just laid the smack down on Verizon, and for good reason.

Press releases sent out before the sales channel is ready is what you expect from rookies, not companies like Verizon who have veterans. What's irritating is they have a customer wanting to BUY the service.

In an era where churn is looked at closely, you have to figure that someone also needs to count the lost sales too when this kind of thing happens.

Judi's lament is timely, as Stowe Boyd just popped the lid on a new client, Fonolo, which debuts today at eComm.

Judi's pain may not get solved today though by Fonolo, as the service just goes into beta with the eComm introduction, but having seen Fonolo (formally FonCloud) in action, I know it will.

Comments

[Alan Reiter]

Hi Andy,

I could have written almost the same post as Judi Sohn. I'm on Verizon DSL because I've been waiting for FiOS -- that is around me in Maryland, but not where I live (in a very urban location).

I, too, called the WRONG number posted on Verizon's Web site. I called it -- twice -- because I couldn't believe Verizon would be so stupid as to post a wrong number (after all, shouldn't a telephone company know how to publish a correct telephone number?)!

I can't get the new 7 Mbps service either, and I live close to the central office. Perhaps I should say the hell with Verizon and their lack of FiOS and just use Comcast (I'm not a fan of Comcast, though).

My DSL speeds are a bit faster than Judi's, but not much.

[Judi Sohn]

Thanks, Andy. That's exactly what I said to one of the reps I spoke to, "Come on...I have money ready to leave on the table here. Aren't you trained to jump at that?!?" He didn't seem to care.

As you know, I switched to Verizon DSL last year thinking it was going to be a temporary thing while I wait for FIOS. Unfortunately, I've been waiting and waiting and waiting.

I know they're in my area, they're just not in my neighborhood. In the meantime, I deal with real-world speeds (on a good day) of around 2.1M down/400K up. Pathetic.