My Photo

Andy In The News

April 2014

Sun Mon Tue Wed Thu Fri Sat
    1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30      
Blog powered by Typepad

« Mobile Data Card Sales Are Growing | Main | Nine Lives And Level3 »

March 28, 2008

Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

Michael.02

VERY BAD EXPERIENCE WITH CALLWAVE-
I signed up for a free trial of Callwave online fax in March, 2008 (free if cancelled during trial period). The fax number they assigned me would not answer one day (Sunday), so I cancelled. They told me I would receive a credit of the charges on my credit card. I assumed this would happen, so didn't verify.
On May 15, I noticed the $22.95 charge was never credited. I called them, explained what had happened, and they told me they would issue a credit. I checked the next day and the credit was not showing. I called them again and they said the credit was issued, and it would show on my statement in 1-2 billing cycles. I explained I can check online, and it wasn't showing. I asked for a supervisor, but he was busy. I asked for him to call me, and he said okay. By the same time the next day he hadn't called. I called my credit card company, and they said there was no credit, and no transactions were pending. I called Callwave again, and went through the same thing again. I called again the next day, and finally was able to get a supervisor. He said the credit would issue on CALLWAVES END in 1-2 billing cycles, so in the meantime they would be earning interest on my money, as it's in their account. I told them this was not acceptable, and I was going to post my experience with them on the internet ... I wonder if what they are doing is even legal. (I still haven't received the refund.)

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Comments are moderated, and will not appear until the author has approved them.