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Posts from October 2006

Apple Gets What Sprint Doesn't

Since returning to the Mac world some 18 months ago I've had what I would call overall a more than happy experience with Apple, other than their going into denial mode about the Sudden Shutdown Syndrome my black MacBook experienced this past summer.

Basically, as a regular customer Apple has kept me totally informed about new services as they release them. Most recently, they sent me an email that took me to a web page to announce the new advancements to MacMail, a service of .Mac.

While I don't profess to use my .Mac account that much for email, it does work very well and without much fuss. Beyond that though Apple has consistently made it easy for me to know what's live. Granted the rumor mill certainly tips me off to what may be coming, but as a customer I'm feeling rather well informed when they roll out something that would be of benefit to me and others like me.

Now compare this to Sprint. Recently they introduced EvDO Rev. A in San Diego. As a resident of San Diego county and a Sprint Wireless Data customer (two plans, one PDA and one EvDO card) it would have made sense to be told of the deployment and how to upgrade.

Unfortunately, unlike Apple's customer centric marketing, Sprint didn't do any outreach. This approach mirrors their method of notifying customers of lower prices for service plans for data. They don't.

In an era when wireless data could be a growing category the carriers can't get out of their own way when it comes to marketing. They have the blind staggers and behave like coupon clipping lottery winners instead of having fire in their belly to sell more.

Jon Arnold On TelePresence

Uber Analyst Jon Arnold seems to pop up often with insightful and witty comments about all things IP Communications.

Just yesterday Jon's words of wisdom crossed the wires as part of a very well written VoIP Magazine story about Cisco and Telepresence. Jon's comments, and those from others in the story underscores the hurdles I feel Cisco is facing. Not they are not up for the challenge, as I know they are, but how out of touch what the are offering is for the regular business.

The story points to other solutions and provides solid rationale as to why some of the current offerings may be better for consumers and small business.

New York Times Features VoIP Phones

Today's New York Times has a lengthy story on VoIP only SIP and Skype phones.

One comment I have about many of these phones. The set up is not as easy as it should be. The author points this out, but from my experience, the entire process across the board needs to be made simpler.

Voxilla has a service that can do this, but until every company on the VoIP world subscribes to the same theory as Linskys has arrived at, that of having their own set up system online that really works, the market for these phones will be the early adopter and the true techie.

Pay For Conference Calls With Skype Credits

VAPPS has rolled out a pay for use model with Skype today, picking up on the initial trial. In many ways this delivers on the promise that Ben and his team made back in the summer months during the Skype developers conference in Las Vegas. By having a pay model, that uses Skype credits, third party suppliers can begin to monetize the Skype user base and also drive further payments via sister company PayPal.

Vonage Tells About Accidents

First it was weather, and now it's traffic reports. Vonage has buckled up with a trafic reporting service to help keep people from being snarled in traffic jams.

While Vonage stock is stuck at a red light in the sevens these days, one has to question the need for this service that is only reachable via a Vonage phone. If Vonage made this service free to their customers to call from ANY phone my guess is that it would receive more green lights from customers.