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Global Crossing Promises Five Nines for VoIP

In an announcement today, carrier's carrier, Global Crossing promised the delivery of five nines Service Level Agreements (SLA's) to their customers.

This has to be viewed as good news for Vonage, which works with Global Crossing not for Voice Transport but for network operations management. If you recall an outage with Vonage was reported to be caused by an issue inside the Global Crossing NOC that knocked off customers from having service a few months back. With this announcement and commitment, Global Crossing is looking to position themselves to be a more worthy competitor to arch rivals Level 3 and AT&T.