Customer Service Part 2

I want to thank all of you who have taken the time to be of support via your comments.

The Gateway LCD monitor situation got resolved on Monday, via the intervention of a Gateway VP of Client services and their Director of Call Centers. Seems about everything that could go wrong, did go wrong in the handling of the replacement.

The Typepad issues are getting fixed. My note to Six Apart's Mena Trott, Anil Dash and PR Pro Jane Anderson and post here got their attention and within hours I had a work around and attention. These are great people who I have gotten to know via my role as Senior Editor of KenRadio's World Technology RoundUp and most recently via Gadgetfest which I co-hosted and co-chaired for the San Diego Telecom Council.

The speed at which Gavin Trott and Anil Dash reacted, once I laid the smack down on them was almost immediate. Score one more for the blogosphere.

And that was the difference between Gateway and Six Apart. The Gateway experience took almost three weeks to get resolved and many phone calls, wasting hours of time. The TypePad issue took about five minutes of my time to stimulate resolution oriented activity to get in gear and to be communicated. I don't know if this would have been possible without the Blogosphere, and the TypePad technology I use.

Thanks for being my Support Group.