I have seen the future of Conference Calling, and it's "Just Call Me."
Just Call Me was created by Voxygen, the UK telecom product design company started by Dean Elwood (VoIP User, Truphone, etc.) Voxygen started up a few years back with the premise of approaching telephony as "Voice as a Service", the new Just Call Me service is currently only available for O2 users in the UK, but given Voxygen's relationships with Telefonica and other mobile carriers I suspect that won't be the case for long. (To learn more about Voxygen check out the profile from back in January by pal Martin Geddes.)
The quick start guide and video on the O2 web page is a great place to start as it makes it easy to understand how the service works, which is simplicity itself:-
The organizer schedules the call and invites participants
At the appointed time the participants just dial the organizers mobile number to join the call.
No PINs, no dial-in codes.
For those who are asked to join but didn't receive an email invite, they just call the organizers mobile number and the organizer allows them to enter. What's really cool though is the ability for the organizer to direct non call participants to voicemail. This "in call" and in session whisper feature allows the right non-invitees to join the call, while keeping the organizer squarely in control. The host just dials “321” from their mobile to join. If they need to dial in from a landline (deskphone for example) there’s an admin code enabling that.
Available now in the UK, the elegance and simplicity of the service has me wanting to use the service. Beyond the simplicity of Just Call Me, it also overcomes the two biggest hassles I have found with conference calls of late. First, is simply getting people to be able to log on via apps. The second is the disruption that’s caused by echo and delay that third party services seem to arise on IP calls due to a multitude of network, software and hardware.
What Voxygen has done, by integrating the service within the mobile operator's network (O2), helps avoid much of that, as the service has the backbone reliability that carriers and operators can provide. This level of quality can only be achieved because mobile operators have interoperability standards they must follow for calls to pass between networks. Apply that approach to conference calling, and you have a far better base to build on top of. That's something that has been missing from all the new over the top types.
While services like GoToMeeting, WebEx, Calliflower and UberConference run over the top (OTT), what Voxygen has done is "Through the Telco" or "TTT" as Elwood calls it. It's an approach whose time has come, and for constant conference call participants, something that has been needed for a long time.